Website, Coaching, Services, Sales & Products –  Terms & Conditions & Disclaimer

Coaching Agreement & Individual Session – Terms & Conditions

by booking ,attending, scheduling, rescheduling or cancelling sessions or appointments with Motorsportmind limited / Greg McColl, you confirm you have read and fully agree to the terms and conditions:

MOTORSPORTMIND™

Terms & Conditions

(Including Website Terms of Use and Coaching Services Agreement)

Legal Terms, Privacy and Cookies

Last updated: 6 August 2026

This page contains:

1. Website and Coaching Terms and Conditions
2. Privacy Notice
3. Cookie Notice
4. Online Store Terms
5. Example of Service & Order Cancellation Form

Separate terms may apply to the Motorsportmind app and Academy products. Those terms are presented before the relevant service is used or purchased – see above links

PART A – WEBSITE AND COACHING TERMS AND CONDITIONS

1. Parties, scope and definitions

1.1 Who we are

These Terms form an agreement between Motorsportmind Limited, a company incorporated in England and Wales under company number 13873943, whose registered office is at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF (“Motorsportmind”, the “Company”, “we”, “us” or “our”), and the individual or organisation using our Website or purchasing, booking or receiving Coaching Services (“Client”, “you” or “your”).

Coaching Services are delivered by Greg McColl and may be supported by employees, contractors or suitably qualified persons acting for Motorsportmind Limited. Greg McColl acts as a representative of the Company and is not personally a party to the contract.

1.2 Scope

These Terms govern:

1. use of the public website at motorsportmind.com (the “Website”); and
2. coaching packages, sessions, assessments, reports, resources and related support that we agree to provide (the “Coaching Services”).

The app, Academy, digital content and merchandise may have separate terms. If separate terms apply, they govern that product or service. Third-party platforms may also have their own terms.

1.3 Proposal

The package length, start date, included services, price, payment schedule and agreed variations will be recorded in a proposal, booking confirmation, order form or statement of work (the “Proposal”). The Proposal and these Terms form the contract.

If documents conflict, the following order applies: (1) a variation signed by both parties; (2) the Proposal; (3) these Terms; and (4) non-contractual promotional material. Nothing in this clause excludes fraudulent misrepresentation or prevents a Consumer relying on information that applicable law makes binding.

1.4 Consumers and Business Clients

A “Consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. A “Business Client” acts wholly or mainly for business or professional purposes.

Mandatory Consumer rights take priority over inconsistent wording in these Terms. A person accepting for an organisation confirms that they have authority to bind it.

1.5 Participants and third-party payers

If the person receiving coaching differs from the Client, that person is the “Participant”. A parent, team, employer or sponsor paying for coaching does not thereby obtain a right to the Participant’s confidential information. The Client remains responsible for payment unless we agree otherwise in writing.

1.6 Clients under 18

We provide services to a person under 18 only if we agree, a parent or guardian enters into any agreement and gives any consent we reasonably require, and our Safeguarding Policy is followed. We may decline, pause or stop services where reasonably necessary to protect the young person’s welfare. See also section 1.8.

1.7 Contract formation and version

Browsing the Website does not create a coaching contract. A contract is formed when we accept a booking or Proposal and you accept the Proposal and these Terms using the method provided. The version supplied when the contract is formed applies for that engagement.

1.8 Safeguarding

The welfare of children and vulnerable adults is our first priority. We maintain a separate Safeguarding Guide and Policy, available on request, covering recruitment, training, supervision, and how we respond to concerns. That Policy forms part of these Terms for any Client or Participant under 18, or who we reasonably understand to be vulnerable.

Greg McColl has completed NSPCC Learning’s “Child Protection in sport and physical activity” course (CPD-certified; certificate held, dated 4 August 2026) and holds an enhanced DBS (Disclosure and Barring Service) check, including a check of the children’s barred list, appropriate to coaching young people. The check was completed and confirmed clear on 5 August 2026. Its status can be checked using the DBS checking service at gov.uk, or a copy of the certificate is available on request.

Before coaching a Participant under 18, we will ask a parent or guardian for the consent, emergency contact details, and any relevant medical or welfare information we reasonably need. A parent or guardian may join a session, or ask to be told what a session will cover, at any time.

Safeguarding takes priority over confidentiality and over any other term of these Terms. Where we reasonably believe a child or vulnerable adult is at risk of harm, we may share relevant information without consent with children’s social care, the police, the safeguarding team of the sport’s relevant governing body, or another appropriate authority, whether or not the Participant, a parent, guardian or payer has consented, and whether or not this section is invoked expressly.

If a safeguarding concern relates to Greg McColl or the Company itself, please do not raise it with us alone. You can instead contact the NSPCC helpline (0808 800 5000, help@nspcc.org.uk), Childline (0800 1111, for the young person themselves), the safeguarding team of the sport’s relevant governing body, or the local authority’s children’s safeguarding service, so the concern can be considered independently of us.

We may decline, pause, suspend or end services to a Participant under 18 at any time where we reasonably believe this is necessary to protect their welfare, including where a parent or guardian will not engage with a welfare request. Section 8 (refunds on ending a package) applies to any resulting termination in the ordinary way.

2. Website use

The Website provides general information and does not provide medical, psychological, legal, financial or other regulated advice. Content may be updated without notice.

You may use the Website only lawfully. You must not interfere with its operation or security; introduce malicious code; attempt unauthorised access; scrape it in a way that imposes an unreasonable burden; impersonate another person; or infringe any person’s rights.

We may suspend access where reasonably necessary for security, maintenance, legal compliance or investigation of misuse. We do not guarantee uninterrupted availability. Nothing in this section restricts liability that cannot lawfully be restricted.

Links to third-party websites are provided for convenience. We do not control their content or availability and do not endorse them merely by linking to them.

3. Nature and limits of coaching

Greg McColl is a member of the International Coaching Federation (ICF) and coaches in line with the ICF Code of Ethics. ICF membership is a voluntary professional credential, not a statutory licence — coaching is not a regulated profession in the UK, and membership does not imply otherwise.

Coaching is not therapy. Coaching is a collaborative process intended to support awareness, performance and personal development. It is not psychotherapy, counselling, medical treatment or a diagnostic service, does not treat, diagnose or cure any mental health or medical condition, and does not guarantee any particular result.

Coaching is not a substitute for advice from an appropriately qualified medical, mental-health, legal, financial or other regulated professional. You should obtain such advice where relevant.

You remain responsible for your decisions, conduct, welfare and results. Suggestions and between-session activities are optional unless the Proposal expressly states otherwise.

You must tell us promptly about any circumstance that may make an activity inappropriate or unsafe. We may recommend that you consult a qualified professional and may pause or decline an intervention where we reasonably believe it falls outside our competence or could create a material risk.

If you face an urgent medical or psychological emergency, contact the emergency services or an appropriate healthcare professional. Coaching communications are not monitored as an emergency service.

Where we use a technique such as hypnosis, NLP, imagery or state-management work, we will explain its intended coaching purpose. We will not knowingly use it to diagnose or treat a medical condition. We may require medical clearance where symptoms, pain or health risks are involved.

4. Delivery and Client responsibilities

Sessions are delivered online or by another method agreed in the Proposal. Their expected frequency and duration are set out in the Proposal. Scheduling is by mutual agreement and subject to availability.

You agree to:

1. provide accurate information relevant to delivery;
2. attend from a private, safe and suitable environment;
3. not participate while driving or operating machinery;
4. treat staff and other participants respectfully;
5. protect access links and account credentials; and
6. use materials only as permitted by section 14.

Between-session email or messaging support is provided only if included in the Proposal and on a reasonable-efforts basis during normal working arrangements. It is not guaranteed to be immediate.

Work outside the package, including substantial document review, reports or additional consultation, is chargeable only if you request it and we agree the scope and price before carrying it out. Unless otherwise agreed, the rate is GBP 150 per hour including any applicable VAT.

5. Fees, invoicing and payment

The total price and payment schedule are stated in the Proposal. Prices include VAT where VAT is chargeable unless expressly stated otherwise.

Unless agreed otherwise, payment is due in full before services begin. If we approve installments, each installment is part payment of the total package price and is due on the dates stated in the Proposal.

We may suspend future sessions, discretionary support and app access while an undisputed payment is overdue, after giving reasonable notice. Suspension does not remove obligations already accrued, but we will act reasonably to minimise avoidable loss.

For Consumers, interest on an overdue undisputed sum may be charged at 3% per year above the Bank of England base rate, calculated daily, only after we give written notice and allow at least 14 further days to pay. We may recover reasonable, evidenced enforcement costs only to the extent permitted by law.

For Business Clients, interest and compensation may be charged under the Late Payment of Commercial Debts (Interest) Act 1998 where it applies; otherwise interest is 4% per year above the Bank of England base rate.

You may not set off a payment unless required by law or the amount is agreed by us or finally determined by a court. This does not restrict a Consumer’s statutory remedies.

6. Scheduling, lateness and missed sessions

You must give at least 24 hours’ notice to cancel or reschedule a session. If less notice is given, or you do not attend within 15 minutes of the agreed start, we may treat that session as used.

Where you have not joined a session by its agreed start time, we will wait up to 15 minutes and will send a message to you where practicable to check on your attendance. If you join a session after its agreed start time, the session will still end at the originally scheduled time; we will not extend it to make up time missed as a result of late arrival.

We will not do so where it would be unfair, including where serious exceptional circumstances made notice impracticable. We may ask for reasonable supporting information but will not request unnecessary sensitive details.

A session may normally be rescheduled once. Sessions must be used within the package term unless the Proposal says otherwise. We may agree an extension where illness, safeguarding concerns, our cancellation or other exceptional circumstances make that fair.

If we cancel, we will offer a reasonable alternative time. If we cannot provide the affected service within a reasonable period, you may receive an appropriate price reduction for that undelivered element.

7. Cooling-off right for Consumers

If a Consumer purchases Coaching Services at a distance or away from our business premises, they normally have 14 days from the day after the contract is made to cancel without giving a reason.

To cancel, send a clear statement to hello@motorsportmind.com . The model form at the end of this page may be used but is not compulsory.

We will not begin Coaching Services during the cancellation period unless you expressly request this on a durable medium. If you requested an early start and then cancel within the period, you must pay only a proportionate amount for services actually supplied before cancellation, compared with the full contract. No charge applies where the law prohibits it.

The cancellation right ends after the service has been fully performed only if performance began at your express request and you acknowledged that full performance would end the right.

We will refund sums due within 14 days after being told of cancellation, using the original payment method unless agreed otherwise.

These rights apply only where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or equivalent mandatory law applies.

8. Ending a coaching package after the cooling-off period

8.1 Your right to end

You may end the coaching relationship at any time by giving 14 days’ written notice.

If you are a Consumer, the amount payable on early termination will be the total of:

1. the fair value of Coaching Services already supplied;
2. reasonable non-recoverable costs incurred specifically for your package; and
3. a reasonable amount for net loss directly caused by early termination, including lost profit only where we cannot reasonably avoid that loss by reallocating capacity.

We will deduct costs we save and income reasonably obtained by reallocating the cancelled capacity. The amount will not exceed the unpaid balance of the package price. If payments exceed the amount properly due, we will refund the difference within 14 days after the calculation is completed.

For a Business Client, the termination charge stated in the Proposal applies. If none is stated, the same calculation applies, except that reasonably foreseeable loss of reserved capacity may be included.

8.2 Our right to end

We may end or suspend services immediately if:

1. you commit a serious breach and, where it can be remedied, fail to remedy it within 14 days after notice;
2. abusive, threatening, discriminatory or unsafe behaviour occurs;
3. continuing would breach law, professional obligations or safeguarding requirements;
4. the coaching relationship is no longer appropriate or productive despite reasonable discussion; or
5. an undisputed payment remains overdue after the notice in section 5.

If we end for reasons not caused by your breach, we will refund the fair price of prepaid services not supplied. If we end because of your breach, charges must remain reasonable and reflect our actual net loss.

8.3 Statutory remedies

Nothing in these Terms restricts remedies available where services are not performed with reasonable care and skill, within a reasonable time, or as agreed.

9. Package expiry and pauses

The package term is stated in the Proposal. You are responsible for booking available sessions in reasonable time.

Unused sessions normally expire at the end of the term because capacity is reserved across that period. However, expiry will not apply to the extent that sessions were unused because of our breach, our unavailability, or circumstances in which applying expiry would be unfair under consumer law.

We may agree a written pause for significant illness, injury, bereavement, competition disruption or another exceptional circumstance. A pause is not automatic and its length and effect on payment will be agreed in writing.

10. Confidentiality

We treat coaching communications as confidential and use reasonable safeguards. Coaching is not legally privileged.

We may disclose information:

1. with the Participant’s consent;
2. where reasonably necessary to administer the service through providers bound by confidentiality and data-protection duties;
3. in anonymised form for professional supervision, mentoring, quality assurance or development;
4. where required by law, court order, insurer or regulator;
5. where we reasonably believe disclosure is necessary to prevent death or serious harm, address a safeguarding concern (see also section 1.8), or report serious unlawful conduct; or
6. to obtain confidential legal or professional advice.

Where a parent, team, sponsor or employer pays, we will agree what administrative information may be shared. Coaching content will not be shared merely because a third party paid.

Confidentiality does not cover information already lawfully known to the recipient, independently developed, lawfully received from another source, or public through no breach of duty.

11. Use of AI tools

Coaching sessions are not recorded, and no automated transcription of a session takes place.

Any artificial intelligence (AI) tool used in connection with Coaching Services is used personally by Greg McColl, not as an independent automated process acting on our behalf. Where AI is used — for example, to help prepare material following a session — it is processed locally, under Greg’s direct control, rather than sent to a separate AI provider. The data associated with delivering the service continues to be held with the same providers described in our Privacy Notice: Zoom (video calls), Google (file storage), Trafft (booking and scheduling), and ClickUp (coaching administration and session notes). Using AI in this way does not introduce a new third party or change who else has access to your information.

Any material prepared with the help of AI is a working aid and may contain errors. You should tell us promptly if a material correction is needed.

12. Data protection

We process personal information as described in the Privacy Notice in Part B. The Privacy Notice explains our processing; it is not a request for blanket consent and does not form a term requiring you to surrender data-protection rights.

Each party must comply with applicable data-protection law. A Business Client providing Participant information confirms that it has a lawful basis to do so and has supplied required privacy information.

13. Professional standards and complaints

Greg McColl is a member of the International Coaching Federation (ICF) and adheres to its Code of Ethics. Coaching is not a statutorily regulated profession in the UK. ICF membership is a voluntary professional credential and does not imply statutory regulation.

Please raise concerns promptly at hello@motorsportmind.com. We will acknowledge a formal complaint within five working days and aim to provide a substantive response within 20 working days. Complex matters may take longer, in which case we will explain why.

Nothing in this process prevents a Consumer using statutory remedies or contacting Citizens Advice, Trading Standards, the courts or another competent body.

14. Intellectual property

The Website, Racing Load System, Racing Load Index, Applied State Management materials, branding, exercises, reports, videos and other materials supplied by us are owned by or licensed to Motorsportmind Limited.

Motorsportmind® and Inner Racing® are registered trademarks of Motorsportmind Limited. Racing Load System, Racing Load Index and Applied State Management are unregistered trademarks and copyright works of Motorsportmind Limited, protected under the law of passing off and the Copyright, Designs and Patents Act 1988.

We grant you a personal, non-exclusive, non-transferable licence to use supplied materials for your own internal coaching and development purposes. Unless the Proposal states otherwise, this licence continues after the package ends for materials you lawfully retain.

You must not reproduce substantial parts, publish, sell, sublicense, teach commercially from, remove ownership notices from, or make our confidential methodologies available to others without written permission.

You retain ownership of material you provide. You grant us a limited licence to use it only to deliver services, comply with law, administer the relationship and exercise legal rights.

Feedback may be used to improve services, but we will not publish your name, testimonial, identifiable case study, image or performance claim without separate permission.

15. Liability

Nothing excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; deliberate misconduct; breach of rights that cannot lawfully be limited; or any other liability that law prohibits us from limiting.

Subject to the paragraph above, this section 15 applies to every liability arising under or in connection with these Terms or the Coaching Services, however arising and on whatever legal basis, including in contract, in tort (including negligence), for breach of statutory duty, for misrepresentation, or in restitution.

15.1 Consumers

We are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence of our breach or if it was known to both parties when the contract was formed. We are not responsible for loss that was not foreseeable, was caused by inaccurate information or instructions you supplied, or could reasonably have been avoided by you, for example by following our reasonable safety guidance.

We supply Coaching Services to Consumers for private use. We are not liable to a Consumer for indirect or consequential loss, or for business losses (including lost profit, loss of business, or business interruption), except where the law requires otherwise.

No financial cap applies where imposing one would be unlawful or unfair. Subject to that, any cap will be assessed in light of the price, available insurance, nature of the obligation and circumstances of the loss rather than operating to remove the Consumer’s meaningful remedy.

15.2 Business Clients

Subject to the opening paragraphs of this section, we are not liable to a Business Client for indirect or consequential loss, loss of profit, revenue, business, opportunity, anticipated savings, goodwill or data, however arising.

Our total aggregate liability to a Business Client arising out of or in connection with one engagement, whether arising from a single event or a series of connected events, is limited to 150% of the fees paid or payable for that engagement. This cap does not apply to infringement of the Business Client’s intellectual property by us, breach of confidentiality, or liability that cannot lawfully be limited.

A Business Client must notify us in writing of a claim within 12 months of becoming aware, or of when it ought reasonably to have become aware, of the circumstances giving rise to it. This paragraph does not apply to Consumers and does not affect a Consumer’s statutory limitation period.

15.3 No guaranteed outcome

Performance and wellbeing outcomes depend on factors beyond our control. Statements about possible benefits are not guarantees. This does not reduce our duty to provide services with reasonable care and skill.

16. Indemnity for Business Clients

This section applies only to Business Clients. No indemnity is imposed on Consumers.

The Business Client will indemnify the Company against third-party claims and reasonable losses resulting directly from:

1. material supplied by the Business Client infringing another person’s rights;
2. the Business Client’s unlawful instructions or deliberate misuse of the services; or
3. the Business Client’s breach of these Terms.

The indemnity does not cover loss caused by our negligence, breach or failure to mitigate. We must notify the Business Client promptly, allow reasonable participation in the defence and not settle in a way that admits liability for the Business Client without consent, not to be unreasonably withheld.

17. Events outside reasonable control

Neither party is liable for delay or failure caused by an event beyond its reasonable control, except that this does not excuse payment already due or restrict mandatory Consumer rights.

The affected party must notify the other and take reasonable steps to reduce disruption. If material services cannot be supplied for more than 30 days, either party may end the affected part. A Consumer will receive a refund for prepaid services not supplied.

18. Changes to these Terms

New bookings are governed by the version supplied when the contract is formed.

We may change an existing contract only with agreement, where law or a regulator requires it, or where a minor administrative, security or operational change does not materially disadvantage you. We will give reasonable advance notice where practicable.

19. General provisions

If part of the contract is invalid, it will be adjusted or removed only to the minimum extent necessary and the remainder continues.

Delay in enforcing a right is not a waiver. You may not transfer the contract without our consent, not to be unreasonably withheld. We may transfer it as part of a genuine business reorganisation or sale only if this does not reduce a Consumer’s rights.

Except for Company personnel entitled to rely on protections expressly given to them, no third party may enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

For Business Clients, the contract is the entire agreement and supersedes prior statements, except fraud. For Consumers, this does not exclude rights arising from information or representations that applicable law makes binding.

20. Governing law, courts and contact

The contract is governed by the law of England and Wales.

If you are a Consumer resident elsewhere, you retain the benefit of mandatory protections and any right to bring proceedings in your home courts that applicable law gives you. Business Clients submit to the exclusive jurisdiction of the courts of England and Wales.

Contact:

Motorsportmind Limited 167-169 Great Portland Street 5th Floor London W1W 5PF United Kingdom Company number: 13873943 Email: hello@motorsportmind.com Telephone: +44 7700 105755

PART B – PRIVACY NOTICE

1. Controller and contact

Motorsportmind Limited is the controller of personal information processed through the Website and our Coaching Services unless a just-in-time notice says otherwise.

Contact us at hello@motorsportmind.com or at the registered address in Part A. We have appointed a privacy contact but are not representing that we are legally required to appoint a statutory Data Protection Officer.

2. Information we collect

Depending on your relationship with us, we may collect:

1. identity and contact details;
2. age, guardian and safeguarding information;
3. booking, package, attendance and communication records;
4. billing and transaction information, excluding complete card details held by payment providers;
5. coaching goals, session notes, assessments, responses, performance information and resources you submit;
6. health, wellbeing or other special-category information you choose to disclose;
7. recordings, transcripts and summaries where separately authorised;
8. account, device, log, security, cookie and analytics data;
9. marketing preferences; and
10. complaints, rights requests and legal correspondence.

We collect information from you, a Participant, an authorised parent or organisational Client, our service providers, and public sources where appropriate.

3. Purposes and lawful bases

We use identity, booking, communication and ordinary coaching information to take steps at your request, perform the contract and pursue legitimate interests in administering and improving a safe, effective service.

We use transaction and accounting records to perform the contract, comply with tax and accounting law and establish or defend legal claims.

We use security and technical information for legitimate interests in securing services, preventing fraud and maintaining availability. Where storage or access technologies require consent, we rely on consent instead.

We send marketing to individuals with consent or where the electronic-marketing “soft opt-in” lawfully applies. You may opt out at any time.

Health information and other special-category data are processed only where an Article 9 UK GDPR condition applies. Depending on context, this will normally be explicit consent, protection of vital interests where legally available, or establishment, exercise or defence of legal claims. We do not assume that the ordinary coaching contract alone authorises special-category processing.

We may process information to comply with legal obligations, safeguarding requirements, court orders and regulatory duties.

4. Necessity and choices

Information marked required is needed to form or perform the contract or comply with law. If it is not supplied, we may be unable to provide the relevant service.

Optional marketing choices are not conditions of receiving core coaching services.

5. Sharing

We may share information, only as reasonably necessary, with:

1. website, hosting, security and IT providers;
2. booking and scheduling providers, specifically Trafft for appointment booking and scheduling;
3. payment, banking and accounting providers;
4. email and video-conferencing providers, specifically Zoom for video coaching sessions;
5. cloud-storage and coaching-administration providers, specifically Google for file storage and ClickUp for coaching administration and session notes. Any AI tool used to help prepare material following a session is used personally by Greg McColl and processed locally on his own device — it is not operated by, or shared with, a separate third-party AI service;
6. professional supervisors or mentors using anonymised information where practicable;
7. insurers, accountants, solicitors and other professional advisers;
8. regulators, courts, law enforcement and safeguarding bodies where required or justified; and
9. a purchaser or successor in a genuine business transaction, subject to appropriate confidentiality.

We do not sell personal information. We do not disclose coaching content to a payer merely because they funded the service.

6. International transfers

Some providers may store information or permit support access outside the UK. Before making a restricted transfer, we use a lawful mechanism such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another permitted safeguard. Where required, we assess relevant transfer risks and implement supplementary measures.

Contact us for information about the safeguard relevant to a particular transfer.

7. Retention

We keep information only as long as reasonably necessary for its purpose, legal obligations, safeguarding and legal claims.

Ordinarily:

1. enquiries not resulting in work: up to 24 months;
2. contract, invoice and tax records: six years after the relevant financial year or longer if law requires;
3. core coaching administration, agreed session notes and complaints: up to six years after the engagement;
4. summary material prepared following a session (for example, a summary video): for the engagement and up to two years afterwards, unless earlier deletion is appropriate or a longer period is needed for a claim;
5. unsuccessful marketing leads: up to 24 months;
6. marketing suppression records: as long as needed to honour the opt-out; and
7. security logs: normally up to 12 months.

Safeguarding records may be kept longer where necessary and proportionate. We periodically review retention and securely delete or anonymise information when no longer needed.

8. Security

We use proportionate technical and organisational safeguards, which may include access controls, multi-factor authentication, encryption in transit, restricted permissions, backups, supplier review and staff confidentiality obligations.

No system is completely secure. If a personal-data breach creates a legally reportable risk, we will notify the ICO and affected people as required.

9. Your rights

Depending on the circumstances, you may have rights to:

1. be informed;
2. access your personal information;
3. correct inaccurate or incomplete information;
4. request deletion;
5. restrict processing;
6. object to processing based on legitimate interests and to direct marketing;
7. receive certain information in a portable format;
8. withdraw consent; and
9. safeguards concerning solely automated decisions producing legal or similarly significant effects.

These rights are not absolute and exemptions may apply. We may verify identity before responding. Contact hello@motorsportmind.com.

You may complain to the Information Commissioner’s Office at ico.org.uk or by using the current contact details published there. We would appreciate the opportunity to address the issue first, but this is not compulsory.

10. Children

We do not knowingly provide coaching to a child without the arrangements described in Part A. We use age-appropriate explanations and minimise information collected. A guardian’s involvement does not automatically entitle them to every confidential detail; disclosure decisions take account of capacity, welfare, safeguarding and law.

11. Automated decisions

We do not currently make decisions producing legal or similarly significant effects about Clients solely by automated means. If this changes, we will provide required information and safeguards before the processing begins.

12. Changes

We review this Notice regularly. We will bring material new uses of personal information to affected people before starting them where required.

PART C – COOKIE NOTICE

1. What cookies are

Cookies and similar storage or access technologies place or read information on a device. They may enable essential functions, remember preferences, measure use or support embedded third-party features.

2. Categories

Strictly necessary technologies support security, network management, consent preferences, shopping baskets, authentication and requested functions. They operate without consent where the legal exemption applies.

Preference technologies remember optional settings and are used only with consent where required.

Analytics technologies help us understand aggregate Website use and performance. They are not loaded until consent is obtained unless a specific statutory exemption applies and its conditions are met.

Advertising technologies measure or personalise marketing and are not loaded without the required consent.

3. Your choice

Non-essential technologies are disabled until you make a positive choice through our consent tool. Rejecting them must be as easy as accepting them. You can change or withdraw consent at any time using the persistent “Cookie settings” control.

Continuing to browse is not treated as consent.

The consent tool displayed on the Website provides the current technology name, provider, purpose and duration. That live list forms the detailed schedule to this Notice and must be kept accurate as Website tools change.

Browser controls may also delete or block cookies, but blocking essential technologies may prevent requested functions.

4. Third-party content

Embedded video, social-media, payment or scheduling features may set technologies when activated. Where consent is required, they will remain blocked until consent. The third party may independently process information under its privacy notice.

PART D – ONLINE STORE TERMS

1. Application

These Store Terms apply to goods purchased from Motorsportmind Limited through our online store. They supplement Parts B and C. Product-specific information shown before checkout forms part of the contract where applicable.

These terms are intended primarily for UK sales. If we actively direct sales to Consumers in another country, mandatory local consumer protections continue to apply.

2. Product and price information

We describe products and show the total price, taxes, delivery charges, payment methods and delivery information before you order. Images are illustrative and screen colours may vary. Material characteristics will not be changed after purchase without agreement.

We may correct an obvious pricing error before dispatch. If we cannot accept an order at the displayed price, we will notify you and refund any payment rather than substitute a higher price without consent.

3. Ordering

The checkout page allows you to review and correct the order. The payment button clearly indicates that placing the order creates an obligation to pay.

Your order is an offer. The contract is formed when we send an acceptance or dispatch confirmation, whichever expressly states acceptance. An automated receipt alone may only acknowledge receipt.

We may decline an order for legitimate reasons, including unavailability, payment failure, suspected fraud, legal restrictions or an obvious error. If payment was taken, it will be refunded promptly.

4. Payment

You must provide accurate billing information and be authorised to use the payment method. Card details are processed by the payment provider and are not normally received in full by us.

No optional additional payment will be imposed through a pre-ticked box or without express consent.

5. Delivery

Available destinations, methods, charges and estimates are shown at checkout. Unless agreed otherwise, UK Consumer orders will be delivered without undue delay and no later than 30 days after the contract is formed.

Risk passes to a Consumer when the goods are received by the Consumer or a person identified by them, unless the Consumer independently arranged a carrier not offered by us. Ownership passes when full payment is received.

For international orders, you are responsible for import duties and taxes only where this was made clear before purchase. Delivery estimates may be affected by customs.

6. UK Consumer cancellation right

A UK Consumer may normally cancel an online order without reason from the date of contract until 14 days after the day the goods are received. For multiple goods delivered separately, the period runs from receipt of the last item where the statutory rule applies.

Tell us by a clear statement sent to support@motorsportmind.com  The model form may be used but is not compulsory.

Return goods within 14 days after telling us. Unless we offered free returns or failed to disclose return costs before purchase, you pay the direct return cost. Return instructions and the address will be supplied promptly; requiring instructions does not remove the statutory right.

You may inspect and handle goods as you could reasonably do in a shop. We may reduce the refund only for diminished value caused by handling beyond what is necessary to establish nature, characteristics and functioning.

We will refund the product price and standard outbound delivery charge within 14 days after receiving the goods back or receiving evidence that they were sent, whichever is earlier. We may withhold the refund until then. Additional cost of premium delivery is not refundable beyond the standard-delivery amount.

7. Exceptions to cancellation

The statutory change-of-mind right may not apply to:

1. personalised or made-to-order goods;
2. sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed;
3. sealed audio, video or software once unsealed;
4. perishable goods; or
5. other items excluded by law.

An exception does not remove rights where goods are faulty, misdescribed or otherwise non-conforming.

Sale items and gift cards are not excluded from statutory rights merely because they are discounted or issued as gift cards. Any additional voluntary return policy may lawfully treat them differently only beyond statutory rights.

8. Faulty, damaged or incorrect goods

Goods must be as described, of satisfactory quality, fit for any particular purpose made known to us and match samples or models where applicable.

Contact support@motorsportmind.com with the order details. We may request photographs or return of the item where reasonable. Your remedies may include rejection and refund, repair, replacement or price reduction depending on timing and circumstances under the Consumer Rights Act 2015.

Nothing in these Terms restricts statutory rights. A request to inspect goods or contact us promptly does not impose an unlawful deadline for reporting a fault.

9. Voluntary 30-day returns

In addition to statutory rights, we offer a voluntary return period of 30 days after delivery for eligible unused goods returned with proof of purchase and, where reasonably possible, original tags and packaging.

This additional policy may exclude personalised, hygiene-sensitive, perishable, sale items and gift cards. These conditions apply only to the voluntary period and do not restrict statutory cancellation or faulty-goods rights.

10. International Consumers

Where mandatory consumer law in the delivery country applies, those rights are preserved. Consumers in the European Economic Area normally have a 14-day withdrawal right for distance purchases, subject to local rules and exceptions. There is no general three-day EU cooling-off period.

The checkout or a country-specific notice may provide additional information required in the destination country.

11. Store liability

The liability protections and Consumer safeguards in Part A section 15 apply to store purchases with necessary changes.

We are responsible for foreseeable loss caused by breach or failure to use reasonable care. We are not responsible for loss caused by misuse contrary to supplied instructions or for unforeseeable loss. Nothing excludes liability that cannot lawfully be excluded.

12. Reviews and user content

Reviews must reflect genuine experience. Incentivised reviews must be clearly disclosed. We do not submit, commission or publish fake reviews or misleadingly conceal incentives.

You retain ownership of content you submit but grant us a non-exclusive licence to display and moderate it for operation and promotion of the store. We may remove unlawful, irrelevant, abusive, misleading or rights-infringing content. We will not alter a review so that it misrepresents the reviewer’s opinion.

13. Store contact and law

Contact support@motorsportmind.com or the address in Part A section 20.

English law applies, subject to mandatory protections and home-court rights available to Consumers. Business purchasers submit to the exclusive jurisdiction of the courts of England and Wales.

PART E –Example of Service & Order Cancellation Form

As an exmaple you may copy the details below, complete and return via email if you wish to cancel a contract. You may instead send any clear statement of cancellation

To Email: hello@motorsportmind.com (coaching) or support@motorsportmind.com (store)

I/We hereby give notice that I/We cancel my/our contract for:

Ordered/contracted on: _______________________________

Received on (goods only): _______________________________

Name of Consumer(s): _______________________________

Address of Consumer(s): _______________________________

Signature (only if submitted on paper): _______________________________

Date: _______________________________